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http://www.f9.net.uk/statement/
Dear Valued Customer
Some of you have been negatively effected over this
past week due to certain problems relating to the launch
of the new F9 (portal.f9.net.uk) services and upgrades
to the existing Force9 services. I would like to take this
opportunity to unreservedly apologise for any
inconvenience which was caused as a result of these
problems.
These events came about as a result of two months
worth of network, operational and development work
going over time-scale by what turned out to be 8
working days. Specifically all of the new "services" have
been tested and working for quite some time in most
cases, but the incorporation of these facilities within the
portal and the completion of the Portal itself is the area
where we failed to deliver on time.
I can confirm that we have decided to credit any F9
Premier subscription charges debited prior to today, we
will commence charges from this week onwards instead.
Version 1 of the Portal is now completed in its basic
form. We will be developing it's look and feel as well as
performance capabilities over the next few weeks. Any
good ideas and suggestions for the Portal will be
welcomed, please send them to portal@f9.net.uk.
You can log into the F9 Portal using your username and
password. The new F9 portal gives you greater control
over managing your Internet account with us as well as
delivering beneficial and practically useful services.
We have also posted an FAQ resource at
www.f9.net.uk/faq.
We believe that the service and the product offerings for
F9 / Force9 users is the best in the UK market and will
continue to strive to increase the value, benefit and
service levels.
Once again I apologise for any inconvenience which may
have been caused over the previous week.
Yours Sincerely
| Lee Strafford
| Chief Operations Officer
| PlusNet Technologies LTD
http://www.f9.net.uk
http://www.force9.net
http://www.plus.net.uk
+-----------F9 & Force9 are PlusNet services---------------
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Portal Announcement (1)
The intermediate upgrade has now been completed. A new
Dual Processor Sun Server E250 with 1Gb of Ram & 40Gb
of Hard Disk Space has been put in place, with further
upgrades coming online within the next 7 days. We
apologise for any delays you may have experienced to date.
Thank you for your continued patience with this service.
Please note, that there is still a limit on the allocation to
0800 access. If you have asked for a F9 Premier account,
you will be automatically upgraded to an F9 Premier (0800
Access) account when payment has been accepted. You will
not be debited any funds whilst holding a normal F9 Premier
account. Please DO NOT attempt to try to get 0800 access
until you have been upgraded, as you will not get access.
Please make sure the information within the 'View Details' is
correct. You may need to update the details within the 'Edit
Details' section. If you experience difficulties, please
contact a member of the technical support team for
assistance.
Dean Sadler
MIS Manager
technical support team
mailto:support@f9.net.uk
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Portal Announcement (2) 5/7/99
[03-07-1999] SSL Certification has now been applied to the
portal, for a fully secure environment
[02-07-1999] The intermediate upgrade has now been
completed. A new Dual Processor Sun Server E250 with
1Gb of Ram & 40Gb of Hard Disk Space has been put in
place, with further upgrades coming online within the next 7
days. We apologise for any delays you may have
experienced to date. Thank you for your continued patience
with this service.
[02-07-1999] Please note, that there is still a limit on the
allocation to 0800 access. If you have asked for a F9
Premier account, you will be automatically upgraded to an
F9 Premier (0800 Access) account when payment has been
accepted. You will not be debited any funds whilst holding a
normal F9 Premier account. Please DO NOT attempt to try
to get 0800 access until you have been upgraded, as you will
not get access.
[01-07-1999] Please make sure the information within the
'View Details' is correct. You may need to update the details
within the 'Edit Details' section. If you experience
difficulties, please contact a member of the technical support
team for assistance.
Dean Sadler
MIS Manager